Job Details

Case Manager

Division: Child Support Enforcement Agency
Contact Name: Chelsea Markert
Contact Email:
Contact Phone: (740) 670-5150
Contact Fax: 740-670-5152
Date Posted: 11/13/2018
Application Form: Click Here
Posting Expires: 12/4/2018
Position Location: 65 E. Main St. Newark, OH 43055
Download Full Job Description:
Position Description:

To manage child support cases in accordance with federal, state and local laws and procedures.

Manages child support cases in accordance with federal, state and local laws and procedures (e.g. reviews child support cases; recommends changes to track child support cases to ensure compliance; conducts investigations to locate absent parents; establishes paternity; and enforces child support orders).

Maintains case tracking enforcement system to comply with agency, state and federal mandates on time frames; provides narratives of case activities; responds to lump sum notifications; assists in the Financial Institution Data Match (FIDM) review per caseload.; investigates order status (e.g. termination, continuation, modification) and complies with all relevant State and Federal timeframes for case specific activities;investigates activities of participants regarding location, employment information, seek work order, default activity, emancipation, impounds, etc utilizing SETS and CRIS-E; determines appropriate enforcement technique (license suspension, liens, etc.) to bring cases into compliance; processes reviews and adjustments in accordance with State and Federal mandated time frames; completes investigation activities as necessary for verification of information required on guideline application of cases.

Processes appropriate documentation for child support cases; generates letters, forms, and notices from a variety of systems, gathers additional information as needed and revises case information; gathers, records, and reports case activities as necessary to develop required reports.

Testifies in court if necessary; attends court hearings and offers testimony as needed and provides documentation of case record and arrearage owed; prepares and refers cases requiring legal action to Legal Division and County Prosecutors Office and monitors status of cases; communicates with appropriate parties regarding case status.

Keeps abreast of changes in child support program; laws, policies and procedures. 

Brief Description:

To manage child support cases in accordance with federal, state and local laws and procedures. Responsible for enforcement of the child support order including ability to suspend driver’s / professional license and refer for legal action. Responsible for testifying in court regarding the child support case as the keeper of the record.

Job Prerequisites:

Minimum Qualifications:      

Completion of two years technical training or undergraduate major core coursework in criminology, social work, psychology or related field; or two years experience in performing child support functions to include conducting investigations to locate absent parents, establishment of paternity and enforcement of child support orders; or one course or six months experience in interviewing techniques, one course or six months experience in business math, one course or six months experience in case preparation techniques, one course or six month experience in techniques of writing, and one course or six months experience in typing, keyboarding or word processing; or education, training and / or experience in an amount equal to the Minimum Qualifications stated above.

Additional Qualifications (Agency/Dept. Qualifications):

Excellent oral communication skills, excellent written communication skills, excellent time management skills, excellent organizational skills, multi-tasker and strong attention to detail as there are many dates and deadlines that must be adhered to in order to be successful in this position. Knowledge of computer operations.

Application Procedure:

Employees within the department wishing to apply for the posted vacancy shall submit a letter of interest.  A letter of interest shall include a resume and a cover letter indicating qualifications in detail.  All other applicants must submit a completed application, resume and cover letter.  Please submit to the Human Resources Department, 20 South Second Street, 3rd. Floor, Newark, Ohio 43055 between 8:00 a.m. and 4:30 p.m. daily.  Applications can be obtained in person in the Human Resources Department or printed from the website at  Licking County is an Equal Opportunity Employer.


Salary: $14.64 / hour (per union contract)

Job Type: Full Time
Pay Type: Hourly